Shipping FAQs

What are the shipping times?

Our shipping days are Mondays, Wednesdays, and Thursdays only (NZ time).

Do you ship worldwide?

We ship all over the world to most countries! The exception being Russia. There are major restrictions with imports into Russia which means that a lot of our shipments are returned without question. We recommend finding an alternative shipping location. See our shipping FAQs 'How do I change my shipping address' if you need to update your shipping information.

Are there shipping restrictions?

We cannot ship to PO Box addresses as all shipments require a signature on delivery. This is a restriction set by the shipping and courier companies we use and cannot be changed.

What shipping company do you use?

International - Our default courier is DHL. Check out their tracking FAQs here.

National (New Zealand) - Courier post.

What shipping options do you offer?

International - Priority shipping is our default which can take up to 7 working days.

National (New Zealand) - Overnight priority (working days only).  

If my order is completed earlier than the estimated lead time, can it be shipped sooner?

It's possible, but not guaranteed. The best thing is to contact our sales team and they can update you further.

Is shipping included in the price?

Spend $500USD or more and get free shipping anywhere in the world! Orders under $500USD with international shipping will be calculated at the checkout. Shipping is free within New Zealand.  

What if I want the canopy delivered to a new address after its shipped?

We can change the shipping address anytime before the order leaves the factory. Once it has left the factory there is an additional fee charged by the courier. (This varies from country to country and needs to be paid by the purchaser before it is cleared) There is no guarantee that we will be able to change the address once it has left the factory. We will do our best for you though!  

How do I change my shipping address?

If you need to update your shipping address on your order, please go to the 'My Profile' section of our website, click on your order number and scroll down to the shipping information section. Please note: changes to shipping addresses through your account can only happen BEFORE the order is shipped. Once it has been processed, any address change must be sent to shipping@jyro.com.  

Can I have my shipment left on my doorstep?

We do not recommend this! Even if your neighbourhood is safe and you feel comfortable with having a $3000 item left on your doorstep, we strongly advise against this. Insurance companies generally won't cover missing or stolen shipments that are delivered without a signature. See our shipping FAQs 'What if my order is damaged in transit' for more information on who is responsible for the delivery of goods.  

Does shipping include customs clearance?

No. Any shipping costs are for the delivery to your agreed address only. It does not include any import taxes and duties that your country may require for clearance purposes. Shipments are held for 5 working days at the destination to obtain customs duties clearance. If a shipment is returned to JYRO there will be an additional cost for return and re-shipment. This cost varies from country to country and will be charged to the purchaser.  

How much will the customs and taxes fee be for my order?

These fees vary greatly between countries and will be dependent on the value of the shipment. There are online duties calculators that can provide one-off quotes if you want an estimate for your shipment.  

Can you declare a lesser amount for tax purposes?

Basically, nope. We'd be breaking all kinds of laws if we falsify shipping records. Sorry! Read all about customs, tax, and import duty here.  

What if my order is damaged in transit?

Report any damaged or lost items to shipping@jyro.com including a description of the damage and photos of the damaged packaging/product. Risk of loss for products purchased from JYRO passes to you upon delivery of items to the carrier. In other words, when our DHL delivery guy picks up your shipment from the factory, we are no longer responsible for its delivery. Please file any claims for damaged or lost shipment to the shipping company within 14 days of delivery. That said, we’ll do what we can to help out where we are able.  

Transfer of ownership

Title to the Products will pass to the Customer upon dispatch. Delivery is on an ‘FCA’ basis; therefore ownership of goods passes to the purchaser once the goods are passed to the Freight Forwarder. See our shipping FAQs 'What if my order is damaged in transit' for further explanation.